We are confident that you will like your order. We’re doing our best to craft every piece of personalized jewelry as as accurately as possible to the handwriting you uploaded and design you selected.
If your item arrives damaged, incorrectly crafted, or is simply not what you expected, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction. To get in touch concerning a return or cancellation, please email us to firstname.lastname@example.org.
As many of our products are custom pieces and one-of-a-kind, WE CAN NOT ACCEPT RETURNS ON PERSONALIZED ITEMS. However, please contact us if you have any problems with your order, we'll do our utmost to recreate it to your full satisfaction.
We reserve the right to initiate a restocking fee (30% of purchase amount) if somehow the purchased items is returned.
- Once your order has been submitted we are immediately beginning the process of production of your personalized items.
- If you would like to cancel your purchase, please contact our Customer Care Representatives within 6 hours of purchase.
- Cancellations will be processed on the day we receive your cancellation request.
- Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Silveristic Jewelry reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.If you have any inquiries regarding cancellations or any of our other policies please send an email to email@example.com.